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AgreeVia

Account

Delete your account

This page explains how to permanently delete your account in the AgreeVia app, published by AgreeVia Solutions Ltd — and exactly what data that removes, what we keep, and for how long. The in-app deletion screen carries this same summary, not a softer version of it.

App
AgreeVia
Developer
AgreeVia Solutions Ltd
Company number
SC898504 (Companies House)
Registered office
53 High Street, Bonnyrigg, Midlothian, EH19 2DB, Scotland
Registered in
Scotland, United Kingdom

How to delete your account

In the app (fastest)

  1. Open the AgreeVia app and sign in.
  2. Go to Settings.
  3. Tap Delete Account.
  4. Confirm when prompted — deletion is immediate and can't be undone.

Without the app, or if you can't sign in

Email [email protected] from the address on your account, with the subject "Delete my account". We'll verify it's you and complete the deletion, normally well within 30 days.

Deleted straight away

  • Your login credentials.
  • Your profile — name, email, phone number, and photo.
  • Draft and unsent documents that only involve you.
  • Your personal chat with yourself.
  • The personal identifiers on your subscription record.

What we keep, and why

  • Completed documents and their audit trail — kept for 7 years after the document was completed, so it can still be established, exercised or defended as evidence if it's challenged.
  • The record that you accepted our Terms and Privacy Policy at the time a document you were party to was completed — kept for the same reason.
  • Messages in a chat that contains a completed document, as part of that document's evidence.
Why a completed document can't be partly scrubbed

A completed document's audit trail is a linked, tamper-evident ledger — each entry is sealed against the one before it. Removing your entries alone would break the record's verifiability for the other party, who relied on it to know the document was properly signed. So a completed document and its trail are kept, or purged, as one unit, not scrubbed person by person.

Documents you created that nobody signed are deleted outright, along with their event history, provided nobody else is a subject of them. If your name appears on a document that was signed, we remove you from the ownership record — the document stays, but it's no longer linked to your account. Your name as it appears inside the document, and in its audit trail, remains, because that's what the other parties signed.

Retention periods

Completed documents & audit trail
7 years from completion, longer only while a legal claim about it is made or expected
Messages in a chat with a completed document
Same period as that document, above
Messages in other shared chats
Purged 30 days after your account closes
Proof of acceptance
Deleted with your account, unless kept with a retained document above
Usage & diagnostic logs
90 days
Everything else
Within 30 days of your request

AgreeVia is not a backup or archive service, so download and keep your own copy of every document that matters before you delete anything. Our hosting provider may keep copies of our database for a short period for its own disaster recovery, and deleted data can remain in them until they age out. It stays protected by our Privacy Policy until it's gone, and we never restore a copy to recover data you've asked us to delete.

Account deletion FAQs

The full legal detail is in our Privacy Policy, §10 Account deletion. For anything else, see our Contact page, or write to [email protected].