The agreement between us

These terms are between you and AgreeVia Solutions Ltd, registered in Scotland (company number SC898504). We trade as AgreeVia.

They apply from the moment you create an account or use the service, whichever is first. Our Privacy Policy forms part of this agreement.

AgreeVia is built for business use, but we don't require you to be a business to sign up.

AgreeVia lets you prepare documents, send them for electronic signature, and keep a tamper-evident record of what happened to each one.

We're not a law firm. We don't give legal advice, and nothing produced by the service — including templates and anything generated by the AI features — is legal advice. We can't tell you whether a document is suitable for your situation, whether it's enforceable, or whether electronic signing is appropriate for it. Get a solicitor for anything that matters.

Whether a signed document is valid and binding depends on the law that applies to it and on what the parties did. That's outside our control and outside what we can promise.

You need an account to send documents. Keep your login details to yourself, and tell us promptly at [email protected] if you think someone else has access.

You're responsible for everything done through your account. Give us accurate details and keep them current — signing invitations and completion notices go to the email address on file.

One account is for one person. Don't share credentials. If you need several people sending documents, add them as users on your plan.

AgreeVia has a free tier with monthly limits and paid plans that raise or remove them. Current plans and prices are shown in the app.

How billing works

• Subscriptions are bought through the Apple App Store or Google Play. They take the payment, not us — we never see your card details.
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends.
• Cancel in your App Store or Google Play account settings. We can't cancel or refund a store subscription for you.
• Refunds are handled by Apple or Google under their policies.

Price changes

We may change prices. We'll give you at least 30 days' notice by email before a change affects your renewal, and you can cancel before it takes effect.

If a payment fails

Your plan drops to the free tier. Documents you've already completed stay accessible and remain verifiable. Features above the free limits stop working until payment succeeds.

Under the Electronic Communications Act 2000 and retained eIDAS, an electronic signature is admissible in evidence in UK courts and can't be denied legal effect purely because it's electronic. AgreeVia produces what those rules call a simple electronic signature, supported by an audit record.

By using the service you agree that:

• you and the people you invite intend electronic signatures to have the same effect as signing on paper;
• you're responsible for checking that each signatory is who they say they are and has authority to sign — AgreeVia does not verify identity;
• you're responsible for confirming that electronic signature is legally sufficient for the particular document, in every country involved.

Some documents need a form of execution that AgreeVia doesn't provide. Don't use the service for:

• wills, codicils and testamentary documents;
• documents requiring self-proving execution under the Requirements of Writing (Scotland) Act 1995, or witnessed execution as a deed under English law;
• transfers of land, dispositions, standard securities and most registrable property documents;
• lasting or continuing powers of attorney;
• court documents, affidavits and statutory declarations;
• anything a statute requires to be signed in wet ink or before a notary.

This list isn't exhaustive and the rules differ across jurisdictions. If you're not sure, ask a solicitor before sending. We're not liable if a document fails because electronic signature wasn't the right method for it.

Your documents are yours. We don't claim ownership of anything you upload or create.

You give us a licence to host, copy, transmit, display and process your content strictly as needed to run the service for you — storing it, showing it to the people you send it to, generating PDFs, and sending text to our AI provider when you use an AI feature. The licence lasts as long as we hold the content and ends when it's deleted.

You confirm you have the right to upload what you upload and to share it with the people you send it to.

Don't use AgreeVia to:

• break the law, or help anyone else to;
• send documents to people who haven't agreed to receive them, or send bulk unsolicited email;
• impersonate anyone, or sign on someone's behalf without their authority;
• upload malware, or anything unlawful, defamatory or infringing;
• probe, scan or test the security of the service without our written permission;
• scrape the service, resell access, or build a competing product from it;
• get around plan limits, or run the service through automated means we haven't authorised.

Security researchers: we welcome reports at [email protected]. Report first, and we won't pursue you for good-faith testing that doesn't touch other users' data.

AgreeVia can draft a contract from a plain-English brief and summarise terms in a document. These features send text to Anthropic PBC's Claude API. Our Privacy Policy explains what's sent and when.

• AI output is a starting draft, not a finished legal document, and not legal advice.
• It can contain errors, omissions, and clauses that don't suit your situation. Read everything before you send it.
• You are responsible for what you send and sign, regardless of how it was drafted.
• We give no warranty about the accuracy, completeness or fitness of AI output, and we're not liable for loss arising from relying on it. Clause 14 applies.

We may change, limit or withdraw AI features, including where our provider's terms or availability change.

We aim to keep AgreeVia available and to preserve your completed documents and their audit records. We don't promise uninterrupted service — maintenance, provider outages and faults happen.

Planned maintenance is announced in advance where we can. Support is by email at [email protected], on a best-effort basis during UK business hours — we don't currently commit to a fixed response time.

Keep your own copies of documents that matter. Completed documents can be downloaded at any time, and you should.

Where we process personal data in the documents you send, you're the controller and we're the processor. Our Data Processing Addendum sets out our obligations under Article 28 UK GDPR — security measures, sub-processors, breach notification, and what happens to data at the end.

You're responsible for having a lawful basis for the personal data you put into documents and for giving your own privacy information to the people whose data it is.

Our Privacy Policy covers the data we hold as controller.

The AgreeVia software, brand, design and documentation belong to us. You get a limited, non-exclusive, non-transferable right to use the service while this agreement is in force. Nothing else transfers.

Don't copy, decompile or reverse-engineer the service except to the extent the law says you may. Don't use our name or logo without permission.

If you send us feedback or suggestions, we can use them freely without owing you anything.

We promise to provide the service with reasonable care and skill.

Beyond that, and to the fullest extent the law allows, the service is provided as is. We don't warrant that it will be uninterrupted or error-free, that it will meet your requirements, that any document produced with it will be valid or enforceable, or that AI output will be accurate. All implied terms and warranties are excluded to the extent permitted.

14.1 What we never limit. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not permit us to limit or exclude.

14.2 If you are a consumer. If you use AgreeVia otherwise than in the course of a business, the Consumer Rights Act 2015 applies and clauses 14.3 to 14.5 do not. We will supply the service with reasonable care and skill, and we are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for unforeseeable loss. Your statutory rights are unaffected.

14.3 What we are not liable for. If you use AgreeVia in the course of a business, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or damage to goodwill or reputation, in each case whether direct or indirect, nor for any indirect or consequential loss.

We are also not liable for the contents of a document you create or upload, for whether it is legally effective for your purposes, for the identity of a person you invite to sign, or for a dispute between you and another party to a document.

14.4 What we remain liable for. Clause 14.3 does not exclude our liability for loss or corruption of your documents, of a signed document, or of its audit trail, where that loss is caused by our failure to apply the security measures described in Annex 2 of our Data Processing Addendum. That is the core of what you pay us for and we do not seek to exclude it.

14.5 The cap. Subject to clauses 14.1 and 14.4, our total liability to a business customer for all claims arising in any 12-month period, whether in contract, delict, negligence, breach of statutory duty or otherwise, is limited to the greater of:

• £5,000; or
• 125% of the fees you paid us in the 12 months before the first such claim arose.

14.6 Why the cap is set here. AgreeVia is priced on the basis of this allocation of risk; a subscription at our price could not support unlimited exposure. The figure in clause 14.5 is set at a level we can meet from the company's own resources, rather than at a nominal sum. If you need a higher cap, we will discuss one as part of a written enterprise agreement — email [email protected]. We think this is fair and reasonable within the meaning of section 24 of the Unfair Contract Terms Act 1977, having regard to the price of the service and the availability of an alternative on request.

14.7 Data protection claims. Nothing in this clause affects the rights of a data subject to compensation under Article 82 UK GDPR, or the allocation of liability between us in our Data Processing Addendum.

14.8 Each part stands alone. Clauses 14.3, 14.4 and 14.5 operate independently. If any one of them is found unenforceable, the others continue to apply.

You can close your account at any time in Settings. Cancel your store subscription separately, or it keeps billing.

Closing your account does not delete documents you have already completed. Clause 16 explains what goes and what stays.

We may suspend or close your account if you materially breach these terms, if we're required to by law, or if your use puts the service or other users at risk. Where we can, we'll warn you first and give you a chance to put it right. For serious breaches we may act immediately.

We may also withdraw the service entirely, giving at least 60 days' notice and a pro-rata refund of any prepaid period.

Documents on AgreeVia are not deletable from within the app, by you or by anyone else. That is deliberate: a signature is only worth something if the record behind it cannot be quietly removed. If you need an unsigned document erased, email [email protected] and we will action it — see §10 of our Privacy Policy.

You can remove a signer you have invited but who has not yet signed. That cancels their invitation and their access, though the document itself remains.

When your account closes you have 30 days to download your documents and their evidence packages. After that, your account data and any unsigned documents that concern only you are deleted, and messages you sent in shared chats are purged on a 30-day schedule. Three things are kept for the life of the record — for as long as the completed document may need to be relied on as evidence:

• the completed document and its audit trail;
• the record of which version of these terms and our Privacy Policy you had accepted when it completed;
• any chat messages in a conversation containing that document, which form part of its evidence.

Your name is removed from the ownership record of retained documents, but the documents themselves survive, because the other parties to them rely on that record staying verifiable and we may need it to establish or defend a legal claim. Section 10 of our Privacy Policy explains why a completed document cannot be scrubbed party by party.

If we close your account for breach, we'll still give you a reasonable window to retrieve your documents unless the law prevents it.

Download what matters before you close your account.

We version these terms rather than editing them silently. The version and effective date are at the top.

For material changes we'll give at least 30 days' notice by email or in the app, and we record which version you accepted. If you don't accept a new version you can close your account before it takes effect and we'll refund any unused prepaid period.

Minor corrections that don't change your rights take effect on publication.

• Whole agreement. These terms, the Privacy Policy and the Data Processing Addendum are the whole agreement between us on this subject.
• No waiver. If we don't enforce something straight away, we haven't given up the right to enforce it later.
• Severability. If a clause is unenforceable, the rest continues.
• Assignment. You can't transfer this agreement without our consent. We may transfer it if the business is sold, on notice to you.
• Third parties. Nobody other than you and us can enforce these terms.
• Events outside our control. Neither of us is liable for failure caused by something genuinely beyond reasonable control, including provider outages, network failure and acts of government.
• Notices. We'll write to the email on your account. Write to us at [email protected].

These terms are governed by the law of Scotland. The Scottish courts have exclusive jurisdiction over any dispute, though if you're a consumer you may also be able to bring proceedings where you live.

Talk to us first. Most disputes are resolved faster by email than by anything else.